Shipping Policy

At 5HEMP, we are committed to delivering your order safely and efficiently.

Order Processing

• Orders are processed within our standard processing time after successful order confirmation.
• Once your order has been processed and dispatched, you will receive a confirmation from our shipping partner.

Order Tracking

• Every shipped order is provided with a tracking number, allowing you to monitor your shipment.
• Tracking details will be shared via the email address and phone number provided at the time of placing your order.
• You may receive updates such as order dispatch, transit, and delivery notifications directly from our shipping partner through SMS, WhatsApp, email, or phone calls.

Delivery

• Delivery timelines may vary depending on your location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.
• While we strive to ensure timely delivery, 5HEMP cannot be held responsible for delays caused by courier partners or events beyond our control.

Customer Responsibility

Please ensure that your shipping address, phone number, and email address are accurate at the time of placing your order. Incorrect or incomplete information may result in delays or unsuccessful deliveries.

Need Assistance?

Email: hello@5hemp.in